How can we help?

• Opening hours, days closed and parking: these vary by store.
• Room and table bookings: Naver Booking
• Instagram: @tap.shop.bar
• KakaoTalk channel: TAP SHOP BAR

Please check Naver Map and Instagram for each store's details.

TAP
Top up in Wallet in the TAP SHOP BAR app, or register a card. You need at least one registered card to use the tap. Hold your glass under the nozzle, show your app's QR code to the tap's reader, choose a pour size, and the wine pours.

SHOP
Buy bottles at the counter. You can drink any bottle you buy here in store at no extra charge (no corkage fee). Need packaging? Just ask at the counter.

BAR
Order food and drinks in the app or at the counter. Eat in or take away. It's self-service: collect your food when it's ready and clear your own table.

Once a bottle is opened, wine starts to oxidise. Our tap is a dispenser that keeps each wine at the right temperature and seals out air, so you can enjoy it at its freshest.

There are always 64 wines on tap, and the line-up changes regularly. Our bottle shop sells over 1,000 wines, and if we don't have the one you want, just ask us about ordering it in.

We serve fresh triploid oysters farmed in Tongyeong, on Korea's south coast, prepared so they reach your table within 24 hours. Triploid oysters are sterile, so they don't spawn: they grow 2 to 3 times larger than regular oysters and stay plump and good to eat all year round, not just in winter. Try them with the Chablis on tap, or with whisky.

Because we sell alcohol, you must be 19 or older to sign up and use TAP SHOP BAR. We check your age with Korean identity verification when you sign up, and staff may ask for ID when serving alcohol or when you use the tap.

Yes. If you can't complete Korean identity verification, there is a separate sign-up process for international customers. Before you pay for alcohol in store or use the tap for the first time, we check your age once using your passport or Alien Registration Card (Korean residence card). Until then, alcohol payments and tap use are restricted. We don't keep a copy of your ID.

• Pickup order: order and pay ahead in the app, then pick up in store
• In-store order: scan the QR code on your table to order
• Tap: pour your own wine at the in-store tap

Alcohol can't be delivered, so please pick it up in person at the store.

Please pick it up before the store closes on the day you ordered. Orders not picked up by closing time are automatically cancelled and refunded.

The quickest way is to contact the store you ordered from. You can also ask the customer centre or use the in-app 1:1 enquiry. We'll check the order status and cancel it for you. Once we've started preparing your order, it may not be possible to cancel, so please get in touch as soon as you can.

No. You can only pick up at the store you selected when you placed the order. If you switch stores with items in your cart, your cart will be cleared.

Not yet. Delivery is coming soon; for now, please order in store or for pickup.

Yes, it works at every TAP SHOP BAR store. However, your balance stays with the account you topped up, so it can't be transferred to another person or account.

You can top up in multiples of KRW 10,000, from KRW 10,000 up to KRW 500,000 at a time. You can also turn on auto top-up in Wallet, which refills your balance automatically when it falls below an amount you choose.

Your top-up balance is used first, then points if that doesn't cover it, then your registered card for the rest. You can change this order in Wallet.

If you have no registered card or the card is declined, the payment won't go through, and any top-up balance or points already deducted are returned immediately.

• If you haven't used any of it, you can cancel the top-up yourself in the app within 24 hours.
• After 24 hours, you can still get a full refund if you request it within 7 days of the top-up date.
• If you have already used some of it, we refund the entire remaining balance once you have used a minimum share of the balance you had right after your last top-up: at least 80% if that balance was KRW 10,000 or less, or at least 60% if it was more than KRW 10,000.

For any refund other than an in-app cancellation, contact the customer centre (info@tsb.wine) or a store. Once we have confirmed your request, we process it within 3 working days. Full details are in the Top-up and Payment Terms (Korean only).

There is no set expiry date. However, if you make no payments or top-ups at all for 5 years, your remaining top-up balance and points will expire. We will notify you 30 days beforehand, and once you have received that notice, you can get your entire remaining top-up balance refunded, regardless of how much of it you have used.

For security, your QR code refreshes every 180 seconds (3 minutes) and can only be used once. When the on-screen timer runs out, a new code appears automatically, so just use whichever code is showing. Don't show your QR code to others or share screenshots of it: someone could use it to pay without your permission.

After 5 wrong attempts, payments are locked. Reset your PIN in Wallet to unlock them straight away; your failed-attempt count also goes back to zero.

You can register up to 3 cards, and each card nickname can be up to 10 characters. Card numbers and PINs are handled by our payment provider and are not stored by TAP SHOP BAR.

If you were charged but the order didn't go through, we cancel that payment and refund you. You can check its status in your Wallet transaction history. If anything there looks wrong, let the customer centre know and we'll put it right.

You are automatically upgraded to VIP when you have paid KRW 100,000 or more in the last 30 days. Your tier is recalculated every day at 1:00 AM (KST), and you may move back down if you no longer qualify. New members start at the Classic tier.

You earn 10% of what you pay as points and get a free drink coupon every day. Classic members don't earn points, and top-ups never earn points, whatever your tier.

You get a coffee coupon every day. It's good for one espresso or Americano.

Coupons are valid on the day only and don't carry over.

When you install the app, you receive one 30% off coupon for app payments. It is valid until Nov 30, 2026 and cannot be used for Wallet top-ups or bottle purchases.

Points can be spent in units of KRW 1, and you can use all of them at once. However, they can't be exchanged for cash or transferred to anyone else, and any remaining points are lost when you close your account.

No. You can drink any wine bought at TAP SHOP BAR in store at no extra charge; there is no corkage fee.

No. If you bought the wine at TAP SHOP BAR, there is no glass charge when you drink it in store.

Yes. We can pack your wine in a plastic bag, paper bag or wine box, and for occasions such as the Korean holidays (Seollal and Chuseok), Valentine's Day and Christmas we also offer seasonal gift packaging.

For wine bought in store, just ask at the counter and we'll ship it to you by courier. Shipping is free above a certain spend; below that, a shipping fee may apply. Please ask in store for details.

Items ordered and paid for in the app can't be shipped and must be picked up in person at the store you selected.

Yes. Follow our Instagram for discounts and new-arrival offers.

We refund your remaining top-up balance in full, regardless of how much you have used. Give us a bank account for the refund and we will process it. If you don't provide one, your account is still closed and we hold your balance for 5 years.

However, points and coupons are lost when you close your account and can't be refunded, so please use them first.

We request location permission to show you nearby stores, but your location is used only on your phone to calculate distance and is never sent to or stored on a server. If you don't allow it, you can still choose a store yourself.

Camera and photo permissions are used only for scanning QR codes and recognising wine labels, and if you don't allow them, you can still use all other features.

Notifications about your own activity, such as order status or payment confirmations, are sent whether or not you've agreed to marketing. To stop only event and offer announcements, turn off marketing notifications in your notification settings.

You can read the details in the Privacy Policy, which is available in Korean only.

Please tell a member of staff. If a tap fault meant you didn't get your wine properly, we'll refund you or pour it again.

Yes. A cash receipt (현금영수증) is the Korean receipt used for tax purposes. Please request one from the customer centre or the store.

• Dongdaemun · Doota: private room for 6-8 guests, standard booking 3 hours
• Magok: private room for up to 8 guests (9-10 can be accommodated), 0507-1425-8809
• Cheonggye · Samil Building: tables for 6-8 guests; please ask the store about larger groups
• West Yeouido: 3 private rooms, soft opening Oct 31 · grand opening Nov 9

You can also book regular tables on Naver Booking.

• Cheonggye · Samil Building 0507-1331-4095
• Sangam
• Magok · VL Le West 0507-1425-8809
• Dongdaemun · Doota 0507-1385-7973
• West Yeouido · Paragon The Arcade, B2 (soft opening Oct 31 · grand opening Nov 9)

On KakaoTalk, Korea's most popular messaging app, add our channel 'TAP SHOP BAR' as a friend and send us a message; our support team will reply. You can also email us (info@tsb.wine).

Customer centre hours are 10:00-18:00 (KST). You can email us any time, and we reply in the order received. For partnerships, see Partnerships; for media enquiries, see Press.